FAQ

Frequently Asked Questions (FAQ) Welcome to the Dibieecn Help Center. Below you will find answers to the most common questions regarding our outdoor garden decor, ordering process, shipping, solar features, and customer care. 🌿 Product Details & Features 1. What types of garden decor do you offer? We offer a wide range of outdoor decorative pieces, including metal garden stakes, decorative wind spinners, solar-powered garden lights, patio wall art, and unique backyard accents designed to bring charm and life to your outdoor spaces. 2. How can I know the exact size and dimensions of an item? Detailed dimensions (height, width, depth, and weight) are listed in the Product Description section on each individual product page. Tip: For garden stakes and solar lights, total height measurements usually include the ground stake portion inserted into the soil. 3. What materials are your garden decorations made of? Our products are built using high-quality outdoor-grade materials, such as durable metal/iron , weather-resistant resin, glass, and sturdy stainless steel components. Please check the product specification table on each product page for item-specific details. 4. Are your metal products rust-proof and weather-resistant? Anti-Rust Coating: Yes! Our metal decorations are treated with multi-layer protective anti-rust coatings, powder-coating, or weather-resistant paint to resist rust and color fading under normal outdoor exposure. Weather Care: While our products are built for outdoor conditions, long-term exposure to extreme environments (such as heavy saltwater air, severe storms, hail, or prolonged heavy snow) may accelerate natural wear. We recommend moving delicate pieces indoors or under cover during harsh winter months. ☀️ Solar Garden Lights Usage & Troubleshooting 5. How do your solar garden lights work? Our solar lights feature built-in solar panels and rechargeable batteries. During the day, the solar panel absorbs sunlight and converts it into electricity. At dusk, the integrated light sensor automatically turns the LED light on. 6. How do I setup and get the best performance from my solar lights? Turn ON the Switch: Ensure the power switch under the solar panel/cover is switched to the "ON" position before charging. First-Time Charge: Place the item in direct sunlight for at least 6–8 hours before its first night of use. Optimal Location: Install the solar light in an open area away from dense trees, roof overhangs, or bright night streetlights (which may trick the sensor into staying off). Winter Performance: Solar lighting duration varies depending on sunlight intensity, seasonal daylight hours, and weather conditions. 🛠️ Assembly & Installation 7. How do I install my garden decor or garden stakes? Tool-Free Assembly: Most of our products require simple, tool-free assembly (e.g., screwing together multi-section stake poles). Soil Preparation: For garden stakes, step gently on the stake prongs or insert them into soft soil. If the ground is dry and hard, water the area beforehand to loosen the soil— do not force or hammer metal stakes directly into hard ground . Instructions: Clear step-by-step assembly guides are included inside each package. 📦 Packaging, Orders & Cancellations 8. How are fragile products packaged for shipping? We take packaging safety seriously. Fragile items (such as glass panels, solar lanterns, and delicate metal filigree) are individually wrapped with high-density shockproof foam, bubble wrapping, and sturdy corrugated shipping boxes to minimize shipping risks. 9. Can I change or cancel my order? 24-Hour Window: You may cancel or modify your order (e.g., change shipping address) within 24 hours of placing it by emailing dibieecn@gmail.com . Shipped Orders: Once an order has entered warehouse processing or has been dispatched, it cannot be canceled. You may return the item following our standard Return Policy once received. 🚚 Shipping & Delivery 10. How long does delivery take? Processing Time: 1–3 business days. Standard Shipping Time: 7–15 business days. Total Estimated Delivery: 8–18 business days for orders across the U.S. (Non-contiguous states like Alaska and Hawaii may require additional transit time). 11. How can I track my package? Once your package ships, you will receive an automated Shipping Confirmation Email with your tracking number and carrier tracking link. Please allow 24–72 hours for tracking updates to appear on the system. 12. Do you ship internationally? Currently, Dibieecn primarily serves customers within the United States . International shipping availability depends on the destination and product size/weight. 💔 Damaged Items, Returns & Refunds 13. What should I do if my item arrives damaged or broken? If your order arrives damaged during shipping, please notify us within 7 calendar days of delivery : Contact us at dibieecn@gmail.com . Provide your Order Number . Attach photos/videos showing the damaged product and the outer shipping label/box . Once verified, we will arrange a free replacement or a full refund immediately. 14. What is your return policy? We offer a 30-day return window from the date of delivery. Items must be unused, uninstalled, and in their original packaging. Please contact our support team at dibieecn@gmail.com to receive return authorization and the correct warehouse return address. 15. How long does it take to receive a refund? Once your return is received and inspected at our warehouse, your refund will be processed within 5–10 business days . Refunds are credited back to your original payment method. Depending on your financial institution, funds may take an additional 3–5 business days to post to your account. 📩 Contact Support 16. How can I reach Customer Support? If you have any further questions or need assistance with your order, please contact our support team: Email: dibieecn@gmail.com Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST) Response Time: We aim to respond to all inquiries within 24–48 business hours.