Return & Refund Policy

Return & Refund Policy Last Updated: October 26, 2026 At Dibieecn, we want you to be satisfied with your purchase. If an item does not meet your expectations, please review the following Return & Refund Policy for information about return eligibility, return procedures, shipping costs, and refunds. 1. Return Eligibility and Service Area Dibieecn accepts eligible return requests for orders delivered within the United States, subject to the terms of this policy and applicable law. To qualify for a standard return, items must generally meet the following requirements: The return request is submitted within 30 calendar days of delivery . The item is unused, uninstalled, and in its original condition, without signs of wear, dirt, or damage caused after delivery. The original packaging is included where reasonably available, along with applicable tags, inserts, hardware, manuals, and accessories. Proof of purchase, such as an order number or receipt, is provided. Certain products may be ineligible for return where permitted by applicable law. Any applicable exclusions will be communicated before purchase or otherwise in accordance with applicable legal requirements. For orders delivered outside the United States, return availability and arrangements may vary. Please contact us at dibieecn@gmail.com before arranging a return. The 30-day return period does not limit any rights you may have under applicable law. 2. Items That Arrive Damaged, Defective, or Incorrect If your order arrives damaged, defective, or different from what you ordered, please contact us at dibieecn@gmail.com as soon as possible, preferably within 7 calendar days of delivery . Please provide: Your order number. A brief description of the issue. Clear photos or videos showing the item and the problem. Photos of the outer packaging and shipping label, if available. Our customer support team will review your request and explain the available resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law. For approved returns involving damaged, defective, or incorrect items, Dibieecn will provide return instructions and cover reasonable return shipping costs as arranged with our customer support team. Please do not discard the item or its packaging until we have reviewed your request, unless keeping it would create a safety risk. 3. Returns Due to Personal Preference If you wish to return an eligible item because you changed your mind, selected the wrong size or color, or no longer need the product, you may request a return within 30 calendar days of delivery . The item must meet the return condition requirements in Section 1. For approved returns due to personal preference: The customer is responsible for return shipping costs unless otherwise required by applicable law or agreed to by Dibieecn. Original shipping charges, if any, may be non-refundable except where required by applicable law or otherwise stated in this policy. Any refund will be subject to inspection of the returned item and the applicable terms of this policy. If an item does not meet the return requirements, we will explain the issue and any available options before proceeding, subject to applicable law. 4. How to Request a Return Please follow these steps before sending an item back: Contact our support team. Email dibieecn@gmail.com with the subject line “Return Request – Order #[Your Order Number]” . Provide the necessary information. Include your order number, the email address used for your purchase, the reason for the return, and photos or videos if the item is damaged, defective, or incorrect. Wait for review. Our team will review your request and confirm the applicable return requirements and next steps. Receive return instructions. If your return is approved, we will provide the designated return address and shipping instructions by email. Ship the item as instructed. Follow the approved instructions and retain your return tracking number and shipping receipt until the matter is resolved. Please contact us before sending any return. We will provide the appropriate instructions based on your order and the item being returned. Requesting a return does not automatically guarantee approval. However, nothing in this authorization process limits rights or remedies available under applicable law. 5. Return Address and Return Shipping Instructions A. Obtaining the Correct Return Address The appropriate return address may vary depending on the item and the return arrangements applicable to your order. To help ensure your return reaches the correct destination, please obtain return instructions from our customer support team before shipping your item. Do not send a return to the sender address printed on the original package unless our team confirms that it is the correct return address. Do not use an address found online or on an unrelated shipping document. Retain your shipping receipt and tracking information until your return has been resolved. If you cannot use the return method provided, please contact us before arranging an alternative shipping method. B. Return Shipping Costs Damaged, defective, or incorrect items: For approved returns in these circumstances, Dibieecn will provide return shipping instructions and cover reasonable return shipping costs as arranged by our customer support team. Returns due to personal preference: The customer is responsible for return shipping costs unless otherwise required by applicable law or agreed to by Dibieecn. Please obtain confirmation of the applicable shipping arrangements before mailing your item. Do not purchase a return label or pay for additional shipping services expecting reimbursement unless our team has approved the arrangement in advance. 6. Refund Processing Once your return is received, we will inspect the item and notify you of the outcome. If your refund is approved: The refund will generally be issued to the original payment method. We will initiate the refund within 5–10 business days after the returned item has been received and the refund has been approved. Your bank or payment provider may require additional time to post the refund to your account. Any applicable refund adjustments, including non-refundable shipping charges where permitted, will be explained as appropriate. If you have not received your refund after the expected processing period, please check with your bank or payment provider first. You may then contact us at dibieecn@gmail.com for assistance. Refund timing may be subject to applicable legal requirements. 7. Exchanges and Replacements If you receive a damaged, defective, or incorrect item, please contact us so we can review the issue and determine an appropriate resolution. Depending on product availability and the circumstances, a replacement or refund may be offered. For exchanges requested due to personal preference, please contact us before returning the original item. Exchange availability may vary by product and inventory. Do not send an item for exchange without first receiving instructions from our customer support team. 8. Order Cancellations If you need to cancel an order, please contact us as soon as possible at dibieecn@gmail.com and include your order number. We will review whether the order can still be canceled. Cancellation cannot be guaranteed once an order has entered processing or has shipped. If an order cannot be canceled, you may request a return after delivery in accordance with this policy and applicable law. 9. Contact Us If you have questions about returns, refunds, replacements, or the status of a return request, please contact us: Email: dibieecn@gmail.com Please include your order number in your message so we can assist you more efficiently. Thank you for choosing Dibieecn. We appreciate your business and are committed to helping resolve return and refund concerns fairly and transparently.