Shipping Policy

Shipping Policy Last Updated: October 22, 2026 At Dibieecn, we want you to enjoy a smooth and reliable shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop at dibieecn.com . 1. Order Processing Time Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. Business Days: Orders are processed Monday through Friday, excluding U.S. public holidays. Order Cut-Off Time: Orders placed after 5:00 PM Eastern Time (ET) will generally begin processing on the next business day. Order Confirmation: You will receive an order confirmation email after your purchase is completed. Order processing time is separate from shipping transit time. During holidays, peak shopping seasons, or periods of high order volume, processing may take longer. 2. Shipping Destinations We primarily ship to eligible addresses within the United States, subject to product availability and carrier service coverage. Contiguous United States: Standard shipping options are available for eligible destinations. Alaska and Hawaii: Shipping availability, costs, and delivery times may vary by product and destination. P.O. Boxes and Military Addresses: Delivery to P.O. Boxes, APO/FPO/DPO addresses, and other restricted destinations may not be available for all products. U.S. Territories and International Destinations: Shipping availability varies by destination and product. If delivery is available, applicable shipping options and charges will be displayed at checkout. Please confirm that your shipping address is accurate and complete before submitting your order. 3. Shipping Methods, Costs, and Delivery Estimates We offer standard shipping and free shipping on qualifying orders shipped to eligible U.S. destinations. Shipping Method Processing Time Estimated Transit Time Estimated Total Delivery Shipping Cost Standard Shipping 1–3 business days 7–15 business days 8–18 business days $4.99 for orders under $50 Free Shipping 1–3 business days 7–15 business days 8–18 business days Free on qualifying orders of $50 or more Delivery estimates include order processing time and estimated transit time. Business-day estimates exclude weekends and applicable holidays. Free Shipping Eligibility Free shipping is available on eligible orders with a merchandise subtotal of $50.00 or more after discounts and before sales tax . Orders below $50.00 are generally charged a standard shipping fee of $4.99, subject to product and destination eligibility. The shipping methods, applicable charges, and available delivery options for your order will be displayed at checkout before payment. Delivery Estimates by Destination Contiguous United States: Estimated delivery within 8–18 business days, including processing time. Alaska and Hawaii: Delivery may take longer, and additional shipping charges may apply. Remote or Limited-Service Areas: Delivery estimates and shipping costs may vary depending on carrier coverage and destination. All delivery estimates are provided for reference only and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, holidays, address issues, and other circumstances beyond our control. 4. Shipping Restrictions and Additional Charges Shipping availability and costs may vary based on the destination, product dimensions, weight, and carrier service coverage. Additional shipping charges may apply to certain destinations or products requiring special handling. Any applicable shipping charges will be displayed at checkout before payment where supported by the available shipping service. Some addresses may be ineligible for delivery due to carrier restrictions. If shipping is unavailable for your address, you may be unable to complete your order. Please review the available shipping options and final charges at checkout before placing your order. 5. Taxes, Customs, and Import Duties U.S. Sales Tax Applicable state and local sales taxes are calculated at checkout based on your shipping address and applicable tax regulations. Sales tax is separate from shipping charges. Customs and Import Duties For orders delivered within the United States, any applicable import duties, customs fees, or related charges will be handled in accordance with applicable law and the arrangements applicable to your order. For international orders, where available, import duties, taxes, and customs fees may apply. Unless otherwise stated at checkout or required by applicable law, these charges are the customer's responsibility. 6. Shipping Confirmation and Tracking Once your order has shipped, we will send a shipping confirmation email containing your tracking number and, when available, a tracking link. Please allow 24–72 hours after shipping information is created for tracking details to become available or update. Tracking information may not show movement immediately while a package is awaiting carrier pickup or moving between logistics facilities. 7. Delayed, Lost, or Damaged Packages A. Delayed Shipments Delivery may be delayed due to severe weather, public holidays, carrier disruptions, address verification issues, or other unforeseen circumstances. If your order has not arrived within 20 business days after shipment , please contact us at dibieecn@gmail.com for assistance. We will review the available tracking information and help you determine the appropriate next steps. B. Lost Packages or Packages Marked as Delivered If tracking has not updated for more than 7 consecutive business days, or if your package is marked as delivered but you have not received it, please: Check your porch, mailbox, other delivery areas, and with neighbors or building management, where applicable. Contact us at dibieecn@gmail.com as soon as possible, preferably within 14 days of the marked delivery date. Provide your order number and tracking information so we can review the shipment and investigate with the relevant shipping partner. After reviewing the circumstances, we will work with you to determine an appropriate resolution, which may include a replacement or refund in accordance with our policies and applicable law. C. Damaged or Defective Items If your order arrives damaged or defective, please contact us at dibieecn@gmail.com within 7 calendar days of delivery whenever possible. Please include: Your order number. Clear photos or videos showing the damaged or defective item. Photos of the outer packaging and shipping label, if available. We will review the information and provide instructions for the next steps. Depending on the circumstances, the resolution may include a replacement or refund in accordance with our Return & Refund Policy and applicable law. Please do not discard the damaged item or its packaging until we have reviewed your request, unless disposal is necessary for safety reasons. 8. Incorrect Shipping Addresses and Order Changes Please review your shipping address carefully before completing your purchase. If you notice an error in your shipping address or need to request an order change, contact us as soon as possible at dibieecn@gmail.com . We cannot guarantee that an address change, cancellation, or other modification can be made after an order has entered processing or has shipped. Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address results in a delivery problem, please contact us so we can review the available options. 9. Contact Us If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us: Email: dibieecn@gmail.com Please include your order number in your message so we can assist you more efficiently. Thank you for choosing Dibieecn. We appreciate your trust and look forward to helping you make your garden and outdoor spaces more beautiful.